Springer Design Goshen reviews

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Olivia Hart

google

1

When I first contacted Springer Design they were great! they quoted us about a week for all of our items to be embroidered (which quite honestly was shocking, we expected longer, but we had nothing to complain about). When we talked to them about getting set up and they didn't ask for any additional information, all they told us was that they needed a copy of our logo. It had been about two weeks later, we called about 3 different times, each time the call just went to voice mail. After calling several times, we got ahold of an employee. He informed us that they didn't have the information they needed to start our order. Being that it had been two weeks, our order wasn't started, and we struggled to connect with an employee, we decided to just stop by their office. I went to the office about 3 times when they claimed to be open, each time the door was locked. We stopped wasting gas and didn't go to their office again. I got ahold of an employee because at this point, it had been 3 weeks, we were quoted one week, they had struggled to communicate with us overall, and we were ready for a refund! The employee didn't seem apologetic at all. Our order was finally started, We couldn't really ask for a refund at this point. After about a month, we got our items back ( we only had 4 jackets and two shirts). The work they did was beautiful, but it's just not worth the hassle and lack of communication to keep working with them. At the end of the day, we wasted $45 for a setup fee, and now will be looking for a different place to get our items embroidered. I understand this is a very busy time for many companies, waiting wasn't the problem for us. The problem was the lack of communication and professionalism.

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Roberta Herbert

google

5

I just ordered our custom team shirts for my basketball team from Springer Design. From day one the communication was fabulous. Carlos made sure all of my questions were answered and within 24 hours the design team had taken my rough sketch and made a wonderful design to be approved. The turn around was quick and the product was fantastic. I think they are my favorite shirts yet in 20 years of coaching. Thanks Carlos and Springer Design! I'll be a repeat customer.

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Brian Krider

google

5

Great Place for commerce.

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Chris Elledge

google

5

Our school has done lots of business with Springer through the years. Ive always appreciated their ability to take our art designs and get them beautifully printed onto apparel for our program. Recently I worked with Carlos to track down shirts that would work for us. Due to the pandemic and inventory being unavailable, there were hoops that Carlos had to jump through to get us what we needed. The turnover was fantastic and I especially appreciated that all the apparel was bagged up with names on each bag. It sure made for easy delivery!

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Nicholas Harker

google

5

I ordered my first set of company apparel for my business through Springer Design and received exceptional customer service. We worked directly with Brent who went above and beyond to get us exactly what we wanted. The process from start to finish was easy and efficient. We had our apparel quickly and are already receiving compliments on it! We will definitely be working with Springer Design again.